Shipping

Who We Are
Epicommerceshop LLC ("we," "us," or "our") operates the website epicommerceshop.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping on orders of $50.00 and up.
• Orders $0.00–$49.99  Shipping fee is $ 3.99

Shipping Range

• Delivery Area: We currently ship within United States
  
  

• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Processing Time: Orders are processed within 1-3 business days, Monday to Sunday.
  
  

• Cut-off Time: Orders placed before 5.00pm
  
  

• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.

Shipping Process

• Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
  
  

• Tracking Information: After your order is shipped, you will receive an email with tracking details.
  
  

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  
  

• Lost Orders: If your order is lost, please reach out to us immediately for assistance.
  
  

Returns

• Returns Policy: For detailed return instructions, please refer to our [Returns Policy].
  
  

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

• Email: support@epicommerceshop.com

• Phone: ‪+1 346-679-1729

• Address: 55826 New Territory Blvd, Sugar Land, Texas 77479

• Hours: Mon-Sun 9AM-5PM
  

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us by phone, email, text message or chat. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question. 

Note: In the rare event of a manufacturer defect/transit damage, we take full responsibility and provide a full refund at no cost. (please note shipping costs are non refundable). If there is apparent misuse, missing parts, or buyer caused defects on the items, we may charge up to 90%, or 100% if the item we receive is different than the original.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Do not discard the packaging as these will be needed to return items 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Some other non returnable items include bedding products (mattresses, pillows, sheets) and unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@epicommerceshop.com.

About Us

Our Products
At EpiCommerce, we offer a wide range of products to cater to diverse customer needs and preferences, including:

Novelty Items: Unique and innovative products that add fun and excitement to everyday life.
Furniture: Stylish and functional furniture pieces to enhance any living or working space.
Books and More: A continually expanding catalog featuring various categories to meet our customers' evolving demands. Product Origins
We source our products from reputable manufacturers across the globe to ensure quality and variety. Our supply chain includes partners from:

China
United States
Turkey
Vietnam
Mexico

This diverse sourcing strategy allows us to offer a unique selection of products while maintaining high standards of quality and craftsmanship.

Customer Policies
Returns:
We understand that sometimes a product may not meet your expectations. EpiCommerce offers a 30-day return policy for items in their original packaging. Please note that a 30% restocking fee/return shipping cost applies to all returns. For detailed information please refer to our refund policy.

Shipping:
Enjoy free shipping on most items, ensuring that your purchases arrive safely and promptly. Our shipping costs include package protection and insurance, providing you with peace of mind throughout the delivery process. For details please refer to our shipping policy here.

Contact Us
For any inquiries or support, feel free to reach out to us at our mailing address:

EpiCommerce LLC
5826 New Territory Blvd, Sugar Land, Texas 77479

Or visit our Contact Page on our website for more ways to get in touch.